WiproEmployer profile
Deputy Manager-GIS
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 14 May 30
About this role
Maps domain knowledge and experience is mandatoryGood Interpersonal & people management skills with good problem solving approach.
Need to handle a span size of 100HC
GIS/Navigation/Map making experience is a must
Excellent verbal & written communication & presentation skills
Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
Ability to exercise managerial judgment and perform as a mentor
Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills
Leadership skills / Team Management Skills
Knowledge of Client and end user requirement (Before starting floor management).
Basic understanding and ability to trouble shoot issues and implement change as needed
Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
Ability to drive results against SLA performance indicators
Roles & Responsibilities:
Responsible for the end-to-end operations delivery Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations ensure adherence to SLAs and improve operational performance Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc Provide coaching and feedback to team members to enable them to improve their performance Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Drive reward and recognition activity on the floor Client management and drive client feedbackEnsure compliance with internal policies and procedures, external regulations and information security standards Liaise with sales and solution design team to grow the account in similar lines of business Create a workforce requirement plan for the engagement when the team is growing and future business is expected Hold appraisal for the Process leaders and Team leaders in the Hierarchy .Drive people initiatives and drive reduction of attritionMonitor and drive Revenue management for the processCreate visibility on the work done/achievements to stakeholders within and outside Wipro
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