Deputy General Manager

About this role

• Bachelor's degree in Medicine, Dentistry, Pharmacy, Life Science
  
  

• Acts as L4 point of contact for escalation.
• Accountable for entire Account(s) deliverables.
• Engage with Client/customer to anticipate issues and needs of the customer related to the account(s).
• Follows customer profitability practices such as Cost optimization methods, consistent improvement in CP, productivity & quality benchmarking, periodic target revision etc.
• Implements measures to optimize seat utilization.
• Participate in People & revenue forecasting.
• Efficiently manage rampup & rampdowns of the project.
• Work with Business Enabling teams appropriately to ensure Business needs are addressed.
• Responsible to handle escalations in case of any miss in deliverables and ensure CAPA is in place.
• Work with PEX teams on driving the Process improvement projects and responsible for effective implementation of all the automations/process changes.
• Accountable for effective implementation of all the Cognizant initiatives to enhance the existing methodology.
  
  

• Ensure Organizational index for Innovation/Ideation from self & team are met.
• Manage rapid change in a diverse and fastpaced environment.
• Identify cost optimization opportunities and plan to manage the same.
• Suggest & Plan implementation of new technology practices such as internal knowledge sharing portals, Information Security practices, automated production metric generation etc to enhance process efficiency & cost optimization.
• Responsible for overall billing and invoicing & annual planning of resource / infrastructure requirements (like workspace, delivery location expansion).
• Review process audit findings and take corrective action to prevent negative results.
  
  

• Drive Best Practices and implement the same between the projects.
  
  

• Address and / or escalate (to HR, etc) all queries and feedback arising from teams.
• Delegate/assign tasks to team members and ensure optimum accuracy is achieved in all the deliverables.
• Work on appropriate mentoring/coaching and grooming of direct reports to move on to the next level.
• Identify and develop promotable resources from within the team.
• Do skip level with the team to understand any challenges faced.
• Address and / or escalate (to HR, etc) all queries and feedback arising from teams.
• Drive entire team to be 100% compliant on Go Perform.
• Conduct 101 with direct reports and performance appraisals.
• Identification of training needs/training plan/records.
  
  

• Clinical operations
• Medical Writing