Bajaj FinservEmployer profile
Deputy Area Manager - PLCS - Growth
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Feb 23
About this role
Job Purpose“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
- Responsible for sales activities through call-center for Banking / non-banking products
- Campaign management for call-centre.
- Data Management & Vendor management.
- Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee – Call Centre teams productivity
- Compliance, policies, guidelines & processes
- Resolve all customer escalation and queries related to both the channels
- Understanding of CRM & lending system - Salesforce.com / UNICA
- Understanding of campaign management in Dialer
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- Tracking all important matrix of business on regular basis
- Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
- Need to have excellent excel and PowerPoint skills
- Responsible for sales activities through call-center for Banking / non-banking products
- Campaign management for call-centre.
- Data Management & Vendor management.
- Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee – Call Centre teams productivity
- Compliance, policies, guidelines & processes
- Resolve all customer escalation and queries related to both the channels
- Understanding of CRM & lending system - Salesforce.com / UNICA
- Understanding of campaign management in Dialer
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- Tracking all important matrix of business on regular basis
- Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
- Need to have excellent excel and PowerPoint skills