Defined Benefits administrator - US Retirement Openings at Wipro

About this role

Role: Delivery Analyst/BOM

Location- Gurgaon/Noida

Exp 5-10 years

Shift Timings- 5.30to 3am

Work Location:

GGN -Wipro HR Services India Pvt Ltd, (SEZ) Building 2, Candor Techspace, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon 122001, Haryana

Noida- (Non-SEZ) Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127, Noida - 201301, Uttar Pradesh

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Good understanding about Defined Benefit - US retirement plans & Pension calculations like termination benefits and Estimates.

Strong understanding of client plan provisions/product & processing guidelines and SLA metrics

Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation

Research complex Benefits issues and formulates resolutions/ recommendations by analyzing fact patterns and applying plan provisions and best practices

Resolve tasks in accordance with due dates and ensure process is well documented

Create adhoc reports as required to support client service delivery functions

Provide day-to-day client and third party administrator contact for participant processing inquiries

Participate & contribute in daily huddles and status meetings

Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant

Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality

Work with the client team across shores to deliver against client requirements

Proactively identify training needs and provide necessary coaching as required to BOAs

Proactively seek performance feedback to build & enhance knowledge

Build and leverage partnerships across shores to deliver against client requirements

Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching

Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team

Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channel.