Accenture in IndiaEmployer profile
Customer Service Senior Analyst
Location not specified · 8–83.3 yrs
Experience- 8–83.3 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Sept 34
About this role
Skill required: Retirement Solutions - Retirement Planning ServicesDesignation: Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 7+ years of experience in US Retirement Services domain – Defined Contributions - Institutional Services 4+ years of mandatory experience in Nextgen Services with proven ability on the below: Document the scope by writing (technology standards) epics and capabilities to execute on the future state. Collaborate with technology partners to groom features and stories. Perform small-scale solution pilot to test effectiveness of technical solutions & make adjustments as necessary. Conduct user acceptance testing. Provide requirements to Marketing and Learning & Development teams to create collateral to deliver the product, internally and externally. Monitor health of new process for an agreed upon duration and make final adjustments before closing out project. Continuously monitor the health of the solution to determine if incremental changes need to be made. collaborate with technology to develop the future state product & technology including the prioritization and sequencing of the product/technology roadmap Excellent communication skills, ability to lead multi-party meetings in the stipulated timelines Hands on with developing process documentation, Audit Checklist, Critical to Quality checklist, COPIS, capturing exceptions, process flow, process maps, NIGO rules, documenting and sharing feedback, coaching ASPPA Certified (Preferred)
What are we looking for? Any Graduate Experience in the US retirement industry Experience in Leading & Managing teams Open to working in core Night shifts based on business requirements Good verbal & written communication skills Good typing skill and attention to detail. Good time management skills Ability work independently or with minimal supervision
Roles and Responsibilities: Review the request and determine the proper documentation that is needed for the implementation Update procedures based on client feedback Coaching and mentoring others to draw out their skills and expertise Strong leadership skills, with the ability to motivate and inspire team members Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Adherence to client SLAs Identify potential areas that require additional controls Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
Any Graduation