Accenture in IndiaEmployer profile

Customer Service New Associate - Query Management

Location not specified · 1–83.3 yrs

Experience: 1–83.3 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 14 May 35

About this role

Skill required: Query Management - Service Desk

Designation: Management Level - New Associate

Job Location: Bengaluru

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

"The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures.

Strong customer service skills

Strong verbal English language proficiency.

Ability to multi-task in usage of different applications and tools

Analytical and Problem-Solving skills

Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner

Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Ownership of the customer journey with quick and accurate resolution. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?

"

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

Able to work on a flexible basis as determined by the business needs

Ability to work under pressure

Team worker

Positive Attitude

Quick Learner

Punctual and Disciplined

Good Communication skills

Customer Focussed

Results driven

High standards of Integrity

Attention to detail

Any graduate from Govt. recognized universities

10+2 Under-graduates with mi

Any Graduation

Skills

Other