IDFC FIRST BankEmployer profile

Customer Service Executive-Credit Card Inbound

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 14 May 27

About this role

Role/ Job Title: Customer Service Executive- Credit Cards Inbound

Business: COO Functions

Function/ Department: 'Customer Experience

Place of Work: Customer Delight Center- Navi Mumbai

Roles & Responsibilities

Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7

Secondary Responsibilities

Drive all the initiatives in the Customer contact center.

Key Success Metrics

SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.

Skills

Other