Accenture in IndiaEmployer profile
Customer Service Analyst
Location not specified · 5–83.3 yrs
Experience- 5–83.3 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Sept 34
About this role
Skill required: Retirement Solutions - Retirement Planning ServicesDesignation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 4+ years of mandatory experience in US Retirement Services domain – Defined Contributions – Managing complex adjustments and corrections and distributions Hands on with processing: Lost Earnings Calculations, Mistake of Fact / Complex Refunds, Loan Corrections, Contribution Corrections, Asset Transfer Corrections, Brokerage Corrections & Fund Corrections Excess Refunds: IRA, 415, 402g, and Aggregate Excess Deferral refunds. Any corrections associated with Loans, Repayment rejects, initiations, bypasses, defaults and re-amortizations Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Covers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds.
What are we looking for? Bachelor’s degree Experience in the US retirement industry Open to working in core Night shifts based on business requirements Good verbal & written communication skills Good typing skill and attention to detail. Good time management skills Ability work independently
Roles and Responsibilities: Processing corrections and distribution for assigned clients ransactions. Includes: Experience in performing adjustment or reversal of original transaction as well as the additional transactions Ability to identify and perform the type of calculation needed based on the type of transaction. Review and unwind additional transaction activity which occurred between the original transaction date and adjustment/reversal date. Complete error correction ticket for processing mistakes. Communication: Respond to client inquiries over email, reach out to plan administrators (emails and phone calls) to resolve suspense contributions Demonstrated ability to perform complex research Ensures all items are processed and\or resolved on time. Supports business in ensuring positive audit results Demonstrated ability to CLEARLY, CONCISELY and EFFECTIVELY communicate with external stakeholders about complex issues/problems and work proactively to resolve them Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Perform research on all processing irregularities and drive issues to resolution Strict adherence to non-disclosure of client information by preserving client confidentiality. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability to identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
Any Graduation