Accenture in IndiaEmployer profile
Customer Service Analyst
Location not specified · 5–83.3 yrs
Experience- 5–83.3 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Sept 34
About this role
Skill required: Retirement Solutions - Retirement Planning ServicesDesignation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 5+ years of experience in US Retirement Services domain – Defined Contributions - Institutional Services 3+ years of mandatory experience in Plan Reporting and Audit with proven ability on the below: Receive and review requests from Auditor Review for accuracy of the response and appropriateness of the framing based on the audience and provided context. Receive report request from plan sponsor, auditor, consultant. Conduct review of key data points across reports and plans (determined based on risk, prior issues, etc.). Sample selection should be made in accordance with the PPM. Research and reconciling all data controls that triggered. Provide response to internal party via email and uploaded to workflow system as evidence Provide transactional documentation to plan sponsors/auditors/regulatory agencies as audits and examinations are conducted Produce the Annual 408(b)(2) Disclosure Notices for required clients. Perform in good order/not in good order review and communicate gaps in inputs back to client or relationship team (if any). Perform due diligence on request and resolve contractual variances (if any). Perform quality control review of plan document against incoming requirement. Excellent communication skills, ability to engage in multi-party meetings in the stipulated timelines ASPPA Certified (Preferred)
What are we looking for? Any Graduate Experience in the US retirement industry mandatory Open to working in core Night shifts based on business requirements Good verbal & written communication skills Good typing skill and attention to detail. Good time management skills Ability work independently or with minimal supervision
Roles and Responsibilities: Obtain sign off from client on updated document. Validate and review variances and system updates and return for completion as needed or close out task if complete. Complete quality control review. Coaching and mentoring others to draw out their skills and expertise Strong leadership skills, with the ability to motivate and inspire team members Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Adherence to client SLAs Identify potential areas that require additional controls
Any Graduation