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HoneywellEmployer profile

Cust Exp Professional

Location not specified · Experience not specified

Experience
Experience not specified
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
12 Apr 36

About this role

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities
  • Receiving orders and scrutiny of the PO
  • Checking Price approval (from system SFDC).
  • Order Booking in SAP.
  • Share item wise material/order status with Sales/ Customer.
  • Sharing Performa invoice with Sales and Customer for making the payment if any.
  • Coordinating with sales on the payment collection.
  • On the finance approval (credit checks) generating pick slip and sharing with 3rd party logistics.
  • Prepare shipping documents for export shipment.
  • Provider for the movement of the material.
  • Generating Debit Note and Credit Note for Freight, and sales return etc.
  • Sharing Reports: - coordinating with Various functions
  • Coordinating with warehouse for material movement and further follow up with Customer and sales team where the shipment are not moving from warehouse
  • Following Honeywell policies and legal policies.
Key Relationships
  • Sales & Marketing – daily contact and support to ensure high levels of customer service are provided
  • Supply Chain and Manufacturing – regular contact to ensure delivery, support and forecasting accuracy throughout the entire supply chain
  • Finance & Credit Control Department – ensuring the effective and professional management of the customer’s finances and company’s credit controls
  • Customers – Being their first point of contact in the office and ambassador for customer
YOU MUST HAVE
  • Bachelor, or equivalent..
  • Functional Knowledge of Operations, Inventory management, Strong Customer Relationship
  • Excellent Interpersonal and effective communication skills
  • Process oriented and strong Analytical skills
  • Knowledge of MS Office, Power Point, Order management tools, SAP is a must
WE VALUE
  • An attention to detail
  • A bias for action
  • An ability to work in a team – Team Player
  • A commitment to discovering ways to improve service
  • An ability to work with limited direction
Additional Information
  • JOB ID: HRD211722
  • Category: Customer Experience
  • Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
  • Nonexempt

  • Skills

    Other
    Cust Exp ProfessionalNot disclosed