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Conversational AI Telephony Integration Architect, Google Cloud

Location not specified · 5–83.3 yrs

Experience: 5–83.3 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Jun 36

About this role

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bangalore, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India; Pune, Maharashtra, India.Minimum qualifications:

Bachelor's degree in Computer Science, Engineering, related field, or equivalent practical experience.
5 years of experience in designing, developing, and implementing telephony integrations such as PBXs, CRMs, and chatbots.
Experience with Google's CAI conversational, AI solutions, or other chatbots and voicebots.
Experience with technical client service and resolving issues with telephony integrations.

Preferred qualifications:

Experience in leading and managing integration projects from inception to completion including requirements gathering, design, development, testing, and deployment.
Understanding of CAI architecture principles, components, and best practices.
Ability to translate business requirements into CAI architecture specifications.
Ability to work independently and as part of a team.
Excellent communication and presentation skills.

About The Job

As a Conversational AI Telephony Integration Architect, you will work closely with the customers to understand their business requirements and develop integration plans that meet those requirements. In this role, you will provide technical guidance to Google Cloud Platform to support their adoption of Conversational AI (CAI) solutions. You'll design the overall solution architecture for each customer’s CAI deployment. This will include recommendations for key integrations for telephony platforms. Additionally, you will co-develop virtual agent solutions with Google partners including Independent Software Vendors (ISVs), SaaS vendors and System Integrators (SIs). You will maintain close partnership with Google’s Cloud AI Engineering teams to build and constantly drive excellence in our products.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Lead all integration work streams with customer and telephony partners.
Create architectural diagrams, solution blueprints, and technical documentation to guide.
Design and develop scalable, reliable, and secure telephony integration solutions, troubleshooting and resolving any issues that arise.
Create a blueprint of the solution, identify potential roadblocks, and recommend a full-proof solution/architecture.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Skills

Project Management Consulting and Engineering