Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
As an Agent, you must follow daily work patterns and be responsible towards targets.
Ensuring the requests are completed thoroughly and accurately within the appropriate timeframe.
Adhering to Client SLAs
Ensure compliance in following Accenture and client policies/practices.
Maintain up-to-date knowledge of client policies, statutory requirements, and special handling procedures.
Participate in cross-functional training.
Work on the tools required with ease and accuracy.
Meet the daily, weekly, monthly productivity and quality targets set for the role as per OKR.
Maintain accuracy in investigation method of cases and consistent at providing observations for product improvement.
Update all required daily/weekly/monthly templates and reports.
Focus on continuous improvement of knowledge on Process Policies/guidelines. Role requires Digital Marketing Ads & Promotion creation/design The Content Management team focuses on organizing, categorizing, auditing and publishing content and information with the help of specific tools and channels, for use by different groups and individuals. They are also responsible for auditing and ensuring quality of online content by flagging risks and providing clear feedbacks on errors. The team is responsible for managing the content on websites, social media pages, email campaigns, and responses. What are we looking for?
The following skills are required to perform this role-
Google Chrome
Effective Verbal Communications
Microsoft Office Suite
Microsoft Office/Excel
Content Writing Roles and Responsibilities: Your role requires following responsibilities –
Understand Client Policies and Guidelines
Strong research, analytical and decision-making skills
Logical reasoning skills
Pay attention to detail.
Demonstrate aptitude to working effectively autonomously with minimum supervision.
Ability to adapt quickly to constantly changing priorities.
Resolve issues and express ingenuity as required.
Identify and escalate any potential issues in the process.
Make decisions according to the defined Policies and Procedures
Identify improvement opportunities in workflow and suggest solutions.
Review and validate images.
Achieve quality standards for all relevant metrics.
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