GenpactEmployer profile
Consultant - UKG Dimensions-ITO074028
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Jun 37
About this role
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.
Inviting applications for the role of Consultant - UKG Dimensions
In this role, as a Kronos Consultant, you will work closely with other team members to ensure the maximum value of our clients. The primary objective for this role is to understand clients’ requirements and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. Also, as a Kronos Consultant you are responsible to Work with business users to have a real time problem and, craft the solution which really fits into client needs.
Responsibilities
- Experience implementing and configuring UKG Dimensions
- Provide configuration and technical Support to clients experiencing issues with the WFD Application.
- Gather information on the client's requirements.
- Design and document the client's solution including business requirements, interface specifications and any other specifications required.
- Provide configuration and technical Support to clients experiencing issues with the WFD Application.
- Take ownership of issues and gaps between client requirement and the UKG product and work with other teams to resolve them.
- Create training documentations/user guides, and knowledge base articles to educate users on utilizing the WFD Application effectively.
- Support clients through the Different phases of testing till Go-live.
- Investigate and analyze complex software issues reported by clients, ensuring accurate diagnosis and effective problem resolution.
- Provide guidance on system setup, configuration changes, testing and new feature utilization to maximize productivity and enhance user experience.
- Troubleshoot and resolve system errors, performance problems, and user inquiries.
- Proactively work on any database related tasks/issues
- Creating custom SQL queries, Procedures, Functions, etc.,
- Collaborate with internal teams, including development and quality assurance, to escalate and prioritize issues requiring advanced technical attention.
- Create comprehensive documentation for troubleshooting common issues and maintaining accurate records of client interactions.
- Perform Analysis and debugging existing database objects, stored procedures and updating them as per the user requirements.
- Create SOPs and document the project related changes or tasks.
Qualifications we seek in you.
- B.E./ B.Tech/ MCA or equivalent
- Excellent written and verbal communication skills
- Experience implementing and configuring Kronos/UKG Workforce Central or Dimensions .
- SQL, PL/SQL (ORACLE/MS SQL SERVER are preferred)
- Strong understanding of workforce management concepts, such as time and attendance, accruals, activities, scheduling, and payroll.
- Experience in Creating custom SQL queries, Procedures, Functions, etc.
- Proficient in performing system configurations, troubleshooting software issues, and testing.
- Knowledge of developing and/or supporting interfaces using Kronos WIM and/or Dell Boomi for Kronos Dimensions.
- Ability to configure Kronos clocks.
- Knowledge of Advanced Scheduler, Forecaster, Mobile, Analytics, Activities and other Workforce Central/Dimensions modules will be an added plus.
- Excellent written and verbal communication skills and help understanding technical concepts to non-technical users.
- Exceptional problem-solving skills to diagnose and resolve issues effectively.
- Customer-focused mindset with a zeal for delivering outstanding customer service.
- Ability to multitask, prioritize, and manage time efficiently in a fast-paced support environment.
- Relevant certifications in UKG or related technologies are highly desirable.
- Experience working independently without daily supervision.
- Basic knowledge on SFTP, SMTP, DNS, SSL certificate installation is plus.
- Flexible to work in afternoon/evening shifts- as the candidate may have to work with global teams in different time zones. Preferred shift timings 1:00pm to 10:00pm IST.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Consultant
Primary Location
India-Noida
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Dec 8, 2023, 7:14:14 AM
Unposting Date
Jun 7, 2024, 7:14:14 AM
Master Skills List
Consulting
Job Category
Full Time