GenpactEmployer profile

Consultant – Jr. Genesys Developer-ITO081024

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Nov 35

About this role

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Consultant – Jr. Genesys Developer

We are looking for a hands-on Jr. Genesys Developer to help us develop and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results .

Responsibilities

Hands-on experience with Genesys Cloud CX
Configuring, Development of the following task on Genesys pure cloud
IVR Call Flow
Routing, Recording & WFM
Agent Profile
Schedules
Screen pop ups
Experience in Genesys Administration, Reporting, and Analytics
Experience in setting up Genesys components such as Queues, Call Flows, skill-based routing, security profiles, customer profiles, tasks etc.
Strong understanding of telephony concepts of PBX, CTR, ACD, IVR etc.
Hands-on with setting up IVR and call flows , Call routing
Good idea of identifying self-service options through IVR etc.
Good experience and exposure on Contact Center Technology.

Qualifications we seek in you!

Minimum Q ualifications

BE/BTECH/MCA
Must have proven record of service improvements and excellent customer relationship management.

Preferred Q Ualifications / Skills

Preferred experience in Genesys i3 and Genesys PureCloud
Experience in Assessment, Designing, Implementation of Genesys CX or Migration to Genesys CX from other contact center technologies or on-prem Genesys.
Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario .
Hands-on with embedding Genesys dialer into SaaS Applications like Salesforce, Zendesk, ServiceNow and custom Apps
Hands-on with implementation of Virtual Agent (Amazon Lex, Google CCAI , Agent Assist, knowledge base, caller intent identification capabilities in Genesys.
Experience in integrating Genesys with AWS Lambda or using Genesys Data action to get data from Database or API.
Experience in integrating services such as Google CCAI, Sprinkler, Tenfold, Kore with Genesys Cloud Cx

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training .

Job

Consultant

Primary Location

India-Bangalore

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

May 29, 2024, 6:54:27 PM

Unposting Date

Ongoing

Master Skills List

Consulting

Job Category

Full Time

Skills

Project Management Business Development and Consulting