Bajaj FinservEmployer profile

Cluster Manager - Web Business and Group Marketing/Senior Cluster Manager - Web Business and Group Marketing

Location not specified · 3–4 yrs

About this role

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

ROLES AND RESPONSIBILITIES

Product Owner
Requirement gathering and liaising with respective service & business teams
Continually track digital platform metrics and KPIs to ensure smooth functioning.
Close coordination with IT team for issue identification and solutioning
Ensure timely Root Cause analysis and process fixes with respective stake holders.
Monitor digital property metrics for respective business to proactively identify problems.
Analyze and identify sales/service opportunities and suggesting new enhancements on digital assets
Develop and implement new initiatives and strategies.
Relentless focus on making customer interactions non-intrusive. Become custodians of self-service digital customer journeys
Zero tolerance for customer complains
development and content operations tracks

Required Qualifications And Experience

PROFESSIONAL EXPERIENCE AND QUALIFICATION

3-4 years of experience (at most) in executing medium and large-scale product development
Post-graduation in Management from a Tier 1 or 2 B school, with graduation in Computer sciences or equivalent from a Tier 1 or 2 Engineering college
Experience and Expertise of Project Management concepts like Agile, scrum meetings, Gantt charts, project planning including RAID and other similar concepts
Experience in project management tools like Jira, Azure Boards, Microsoft planner, Microsoft
Experience In CMS website development would be a plus
Detailed orientation & very structured thinking, who can think of customers' full journey and experience
Experience In KPI monitoring post golive, JIRA/ Azure workflow management, performance monitoring and reporting
Strong inclination in working in a cross functional team environment

Information Technology