Bajaj FinservEmployer profile
Cluster Manager - PLCS - Growth/Senior Cluster Manager - PLCS - Growth
Location not specified · 8–9 yrs
Experience- 8–9 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Feb 23
About this role
Job Purpose“This position is open with Bajaj Finance ltd.”
Duties And Responsibilities
Product Management:
- Responsible for sales activities through call-center.
- Campaign management for call-centre.
- Data Management & Vendor management .
- Managing growth and profitability of Business–
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive callcentre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee – callcentre teams productivity
- Compliance, policies, guidelines & processes
- Resolve all customer escalation and queries related to both the channels
- Understanding of CRM & lending system - Salesforce.com & Finnone
- Understanding of campaign management in Dialer
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- Tracking all important matrix of business on regular basis
- Initiate request and coordinate with IT team for any new requirement related to system enhancement
- Need to have excellent excel and PowerPoint skills
Should have 8-9 year of experience in lending / insurance
Prior experience in a Sales/call-centre role in retail lending would be added advantage.
Should have a Graduate. MBA/ Post Graduate Degree would be added advantage.
Should have collaborative work style to engage with peers & colleagues across the company.
Should have excellent communication skills along with strong presentation and data analytics skills.
Excellent Team Management & Interpersonal Skills.
Exceptionally high motivational levels and need to be a self-starter.