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Cloud Technical Solutions Engineer, Storage, Google Cloud

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Jun 29

About this role

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bangalore, Karnataka, India; Pune, Maharashtra, India.Minimum qualifications:

Bachelor's degree in a technical field or equivalent practical experience in technical support, professional services, software development, or product operations management.
Experience reading and debugging in Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
Experience troubleshooting and advocating for customers' needs.

Preferred qualifications:

Experience with object storage systems (e.g. Google Cloud Storage or similar).
Experience with network troubleshooting, including collecting and reading packet captures.
Experience writing and executing SQL queries against large datasets and log files to troubleshoot technical issues and analyze usage patterns.
Knowledge of Linux/Unix or Windows systems at a System/Network Administrator level, from Kernel to Shell and beyond, file systems, and client-server protocols.
Knowledge of core data structures and concepts, including HTTP, web frameworks, and common web technologies.

About The Job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

As a Technical Solutions Engineer you will be a part of a global team that provides 24/7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, you will ensure that we have the necessary tools, processes, and needed technical knowledge to resolve the issue.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes, and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

This will include a need to sometimes work non-standard work hours or shifts (nights, weekends, and holidays).

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage customer issues through effective diagnosis, resolution, or implementation of investigation tools to increase productivity for customers on Google Cloud Platform products.
Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and Customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work closely with multiple Product and Engineering teams to find ways to improve supportability for products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. Work non-standard work hours or shifts, including weekends, as needed.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Skills

Customer Service and Product Management