GenpactEmployer profile

Claims-Process Associate-INS024798

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Jan 31

About this role

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Insurance!

In this role, you will aid policyholders, claimants, insured’s policy beneficiaries, health care providers, family members, employers, and sales agents (if they are with the policyholder) on but not limited to claim status, filing instructions, policy benefits, payment questions, form receipt, status, form requests, research requests, complaints, and escalations.

Responsibilities

Simple/Guided free flowing conversation calls
Work cohesively within Compliance role, Supervisors and Operations Managers
Assist customers on claim status
Relay claim filing instructions to customers
Articulate policy benefits
Respond to payment questions
Confirm claim form receipt, status, form requests, research requests, complaints, and escalations

Qualifications we seek in you!

Minimum Qualifications

iSpeak of 7.5 (Language assessment)
Written assessment (Paper written or Hackerank) of at least 65%
Knowledgeable in using MS Office (Outlook, SharePoint and PDF)
Should possess good oral and written communication skills
Personality attributes –
Exceptional customer service skills, eye for detail
Work under pressure and meet performance metrics
Team player, supporting and assisting colleagues whenever possible
Open for feedback and passionate about their own learning and development
Critical thinking and decision-making skills
Flexibility to shift timings
Multi-tasking ability

Preferred Qualifications

Education – High school graduate or above
Proven experience in international voice process inbound/outbound
Preference – any insurance product experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Process Associate

Primary Location

India-Noida

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Jul 4, 2024, 8:13:33 AM

Unposting Date

Aug 3, 2024, 1:29:00 PM

Master Skills List

Operations

Job Category

Full Time

Skills

Production