Catalog Associate, Home Improvement

About this role

• Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
• Guide & help sellers/ vendors for completing onboarding formalities & train them on internal tools.
• Handle various types of cases related to inbounding, product issues and customer complaints
• Provide required inputs to seller to manage customer feedbacks
• Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
• Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing Sops
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs
  
  

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel
  
  

• 1. Ability to effectively and efficiently complete difficult goals or assignments; 2. Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations; 3. Actively seeks solutions through logical reasoning and data interpretation skills 4. Ability to make administrative and procedural decisions; 5. Contributes to a positive team environment. 6. Is data oriented with an ability to identify trends and improvement suggestions and communicate them through the appropriate channels. 7. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures efficiently