GenpactEmployer profile
Business Analyst - Remote Blade Support Engineer-ANA012764
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 11 Feb 21
About this role
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of an Business Analyst - Remote Blade Support Engineer.
The ideal candidate will have an excellent balance of people, organizational, and technical skills, the role requires understanding of engineering drawings, Blade parts, technical analysis including prior knowledge of analyzing mechanical blade damages. Previous experience in Inspecting, diagnosing, adjust, or repair of offshore wind turbines will be added advantage. The applicant should be willing to remotely work 24/7 on heavy industrial machines across the globe which are generating millions of records.
Responsibilities
- Case Management
- Monitor the product support queue in ServiceNow and claim any unassigned cases in the queue
- To be supportive for different regions around the globe accordingly based on levels of incident management.
- Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor needs assistance / information.
- Prepare the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
- Triage the case to concerned technical team if case requires additional inputs from other support team
- Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.
- End of warranty replacement / repair of Blades by identifying the issues raised by customer
- Reviewing the Blade damage images to analyze the wear and tear on the component
- Examine the Blade condition to find out if Repair or Replacement is required
- Cross verify the blade related details by using required tools
- Provide the standard disposition based on the different levels of Impairment
- Identifying the different types of detriment in the Blades and dispositioning the case accordingly
- Deliver the support for individual regions during distinct requirements
Minimum qualifications
- B.E / B.Tech – Mechanical Engineering
- B.E / B.Tech – Aeronautical Engineering
- Proven experience with Wind turbine Blades for years
- Ability on Decision making based on the respective condition
- Experience working with other predictive maintenance technologies and practices related to wind turbines
- Strong communication skills; skilled at cross-functional and cross-organizational communication
- Knowledge about Wind Turbine Blades
- Attention to detail and good articulation skills.
- Ability to traverse both vertically and horizontally in a large organization
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Business Analyst
Primary Location
India-Bangalore
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Aug 13, 2024, 10:27:36 PM
Unposting Date
Sep 12, 2024, 11:59:00 PM
Master Skills List
Operations
Job Category
Full Time