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Bajaj FinservEmployer profile

Business Analyst

Location not specified · 2–3 yrs

Experience
2–3 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
12 Feb 36

About this role

Job Purpose

This role will support the execution and management of the co-lending tech framework for partnership business at Bajaj Finance. The EO3 will work closely with cross-functional teams to ensure smooth integration, manage IT requests, handle user stories, and provide comprehensive support for QA and KPI tracking. The role will also involve creating SOPs and coordinating with stakeholders to resolve issues efficiently.

Duties And Responsibilities

  •  KPI Support & Tracking:


o Implement and manage tech KPIs for the co-lending framework, ensuring that all performance indicators are monitored and optimized.

o Collaborate with partners and internal teams to address any issues related to KPIs.

  •  Coordination & Communication:


o Work closely with cross-functional teams (Development, QA, UI/UX, Business) to ensure alignment and successful execution of co-lending projects.

o Communicate project status, updates, and issues to stakeholders regularly.

  •  IT Request Handling:


o Manage and prioritize IT requests related to the co-lending tech framework.

o Ensure timely resolution of technical issues by coordinating with IT and development teams.

  •  User Story Management:


o Collaborate with business and technical teams to create, manage, and refine user stories.

o Ensure that user stories are aligned with the project goals and deliverables.

  •  SOP Creation & Documentation:


o Develop and maintain Standard Operating Procedures (SOPs) for various processes within the co-lending tech framework.

o Ensure that documentation is up-to-date and accessible to relevant teams.

  •  QA Support:


o Assist the QA team in testing and validating the co-lending tech framework.

o Ensure that any issues identified during QA are addressed promptly.

  •  Integration Coordination:


o Support the integration of BFL’s co-lending tech framework (API stack) with partner platforms.

o Work with partners to ensure smooth and efficient integration processes.

  •  Continuous Improvement:


o Participate in Sprint Planning and Retrospective meetings to continuously improve the co-lending tech framework.

o Identify areas for process and performance improvements and work with teams to implement changes.

Qualifications

Required Qualifications and Experience

  •  Bachelor's degree in IT, Computer Science, or related field.
  •  2-3 years of experience in tech support, IT coordination, or a similar role.
  •  Experience with user story management and agile methodologies.
  •  Strong communication and coordination skills.
  •  Familiarity with KPI tracking and QA processes.
  •  Experience in fintech or financial services is a plus.


Skills

  •  Proficiency in managing IT requests and technical support.
  •  Strong understanding of API integration and tech frameworks.
  •  Ability to create and manage SOPs and documentation.
  •  Problem-solving and troubleshooting skills.
  •  Excellent teamwork and collaboration abilities.

Skills

Research Analyst and Information Technology
Business AnalystNot disclosed