Banking Operations

About this role

• Check and authorize financial & non-financial transactions based on threshold assigned to profile.
• Ensure all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Ensure that control mechanisms are followed, daily reports are verified and all periodical returns are prepared, verified and dispatched within scheduled time.
• Ensure periodic control checks are done as per “Key Control Check-list” and any discrepancy found to be highlighted.
• Ensure ‘Nil’ operational losses due to errors or lapse in laid down controls.
• Promptly escalate any irregularities / incident that may lead to risk or financial loss.
• Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements
• Ensure staff reporting meets service standards as per Service Level Agreements or cut-off times mentioned in operating procedures.
• Assist in updating department policies and/or procedures.
  
  

• Identify and recommend improvements to procedures and processes to improve process and service levels
• Be proactive in a wide range of customer enquiries and issues, resolving these or escalating as appropriate.
• Ensure that individuals under supervision have appropriate levels of competency and skills in order to effectively carry out their roles.
• Participate in training newer or more junior team member on technical and product knowledge.
• Maintain awareness of the department's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption