GMR GroupEmployer profile

Associate Manager Passenger Experience - 11316

Location not specified · 2–3 yrs

Experience: 2–3 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Dec 16

About this role

Job Purpose

Support in development and implementation of digitalization initiatives for DIAL which results in passenger experience enhancement and generation of multiple revenue streams

ORGANISATION CHART

Accountabilities Key Performance Indicators

Facilitate & Support Development of digitalization initiatives for Enhancing User Experience at DIAL

Support in strategy design and execution of various digitalization initiatives for DIAL
Roll out of DIAL App and other digitalization initiatives – as per agreed timelines
Monitoring of Vendors SLAs – Ongoing

Consumer Experience Mapping

Map Consumer Experience to the along with the travel journey of consumer and identify gaps if any and plan digital touch points to address them
Analyze the feedback / data insights and better the consumer experience
Conduct research to identify gaps in seamless consumer experience and identify relevant digital solutions and technologies
Timely and quality reviews – weekly report
Research Outcomes – one research outcome every month and feature upgrade based on such findings
Timely update to all concerned stakeholders - Monthly

Key Accountabilities

Accountabilities Key Performance Indicators

Data Collection and Insights

Explore new avenues and points from where pax data can be collected for DIAL
Support development of dashboards and data monitoring framework
Support technical evaluation Identify prospective partners/ features/ engines from which data can be sourced
Discover new ways to monetize curated information and insights
New data collection capabilities – Implement 2 new source/ type of data collection every month
Analyze and present New insights- 1 new revenue enhancing insight every Quarter

Assess Strategic Technical Partners for Tie-ups for Strengthening and monetizing digitalization initiatives for DIAL

Assess External Agencies providing some service that can help enhance the value proposition to the passengers
Facilitate integration of partners and affiliates with DIAL eco system
Create strategies involving partners and stakeholders to better consumer experience at airport
2 Partner tie-ups each Quarter
0.5% of revenues from digital initiatives in FY 19

Facilitate & Support Monetizing DIAL APP

Provide support in bringing retail, dining and services partners to sign up and have m-commerce integrated
Pitch Deck for Partners
Revenue generation as per AOP

EXTERNAL INTERACTIONS

Technical Partners
Concessionaires, Stakeholders in Airport Eco System
Consultants / Vendors
Affiliates / Partners

INTERNAL INTERACTIONS

Digitalization Team
IT
Sector SPG and Business SPG
Corporate Relations Team
IT Teams of Airports

FINANCIAL DIMENSIONS

Revenues from digitalisation initiatives as per AOP

Other Dimensions

Technical and Commercial partner engagement initiatives

Education Qualifications

BE / B Tech and /or MBA; IT Specialization would be preferred

Relevant Experience

2-3 years prior experience in similar domain

COMPETENCIES

Personal Effectiveness
Social Awareness
Entrepreneurship
Problem Solving & Analytical Thinking
Planning & Decision Making
Capability Building
Strategic Orientation
Stakeholder Focus
Networking
Execution & Results
Teamwork & Interpersonal influence

Skills

Business Development and Sales