GMR GroupEmployer profile

Associate Manager - Knowledge Management - 11284

Location not specified · 2–83.3 yrs

Experience: 2–83.3 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 11 Nov 36

About this role

Job Purpose

Ensuring the sustenance and improvement of the overall Knowledge Management framework at GHIAL. This role is accountable in ensuring that the knowledge is captured and reused to bring about process / operational improvement. The Role also supports the Business Excellence journey of the organization and creating brand visibility.

To help create and sustain a culture of seamless knowledge sharing, collaboration, idea generation & implementation across business functions; to ensure effective deployment and execution of 5-pillar KM strategy and Idea Management System with the focus to support strategic initiatives at GHIAL to meet the business goals; along with the measurement of the effectiveness of KM interventions on a regular basis.

ORGANISATION CHART

Accountabilities

KEY ACCOUNTABILITIES

Key Performance Indicators

Business Alignment:

Align KM initiatives to specific needs of the business – strategic initiatives - and offer customized solutions

Number of improvements/solutions with results

Knowledge Sharing Sessions:

Sharing experience and learnings from each other through The Forum; Cross locational Knowledge Sharing sessions; Chats; Community sessions

Number of sessions and tracking the effectiveness and horizontal deployment of the relevant knowledge and learnings shared

Listeners:

Capture and share experiences in the form of case studies, stories and narratives

Number of trained listeners; Number of case studies, stories and narratives developed; Tracking the effective reuse of the developed materials and horizontal deployment

Communities:

Connecting like-minded colleagues on a common platform across locations and businesses

Number of communities; number of meetings; tracking Discussion Points and horizontal deployment of the relevant learnings shared

GMR Konnect (KM Portal):

Managing the intranet web portal; ensuring the right kind of knowledge documents on the portal and effective use of collaborative features that the portal offers.

Number of knowledge documents on the portal; reuse of the documents; portal traffic

Idea Management System:

Supervise Idea Management system: generation of ideas, implementation of approved ideas and R&R for employees

Number of ideas per employees; Number of implemented ideas

EXTERNAL INTERACTIONS

Corporate KM team
DIAL KM Team

INTERNAL INTERACTIONS

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

All departments within DIAL

Liaising with KM managers at other GMR group companies for knowledge interventions

FINANCIAL DIMENSIONS

As per AOP

Other Dimensions

Direct Reports

Education Qualifications

Masters with specialization in Knowledge Management/Mass Communications/Marketing/IT

Relevant Experience

5+ with at least 2 years of working experience in Knowledge Management domain; 2+ years of involvement in driving idea/suggestion scheme at a reputed organization

COMPETENCIES

Personal Effectiveness
Social Awareness
Entrepreneurship
Problem Solving & Analytical Thinking
Planning & Decision Making
Capability Building
Strategic Orientation
Stakeholder Focus
Networking
Execution & Results
Teamwork & Interpersonal influence

Skills

Consulting Information Technology and Sales