WiproEmployer profile
Associate- French
Location not specified · 0–6 yrs
Experience- 0–6 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 13 Apr 30
About this role
Requirements:
- 0-6 years of Contact Center experience
- Undergraduate
- Good communication skills in French (B2) & English
- Quick learner, patient, customer centric and pay attention to details
- Excellent data entry, typing skills and understanding of call center environment
- Basic knowledge of MS Office Tools: Word, Excel & Outlook
- Ability to de-escalate calls and handle high profile escalations
Responsibilities:
- Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
- Log incidents accurately and document all call information according to standard operating procedures
- Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
- Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
- Keep all company information which includes customer information confidential and secured
- Ensure compliance to all company policies and procedures
Undergraduate/ Graduate