Associate-Cyber Security support process specialist.-ANA013958

About this role

• System Administration skills for Critical Productions Applications on Windows and Linux Servers
• Monitor Fleet of Servers, Databases, Network Devices, and IT Infrastructure
• Identify potential Issues and Alerts and performance down gradations.
• Troubleshooting machine data and applications hosted on windows and Linux servers and ensure seamless data flow and zero downtime.
• Assign and own cases received from Diagnostic Engineers to review / respond to technical queries received related to product and RMD Services
• Participating in P1 P2 calls and Troubleshooting Bridges to resolve Critical Data center and application issues.
• Sending emails and answering calls related to data Quality and Acquisition blocked issues with Site engineers.
• Participating in Weekly and Scheduled meetings with Stakeholders and Management to discuss presentations on performance Reviews and SLA KPI metrics.
• System Administration of Critical Production Servers hosted in AWS , Azure and Customer Data Center Globally
• Acknowledge and Troubleshoot Technical issues on Windows and Linux Operating Systems Oracle Databases and network connectivity devices.
• Cybersecurity & Vulnerability Remediations
• Perform monthly installation of Microsoft and Red Hat security Patching and rebooting of production servers.
• Ensuring Seamless data acquisition and data flow across the customer and Stakeholders IT infrastructure
• Perform Bug fixing and security Advisory remediations actions as part of system hardening.
• Troubleshooting Symantec Antivirus and Endpoint Protections
• Installation and configuration of New Onsite RMD Devices with Cybersecurity Patching and vulnerability remediations
• Follow up with other Teams and onsite Reliability Engineers to coordinate seamless data acquisition and maintenance of onsite installation and other RMD hardware.
• Daily analysis of SEPM and WSUS Report to troubleshoot connection issues over Symantec Antivirus and Windows Updates
• Perform final review on the SLA & KPI Metrics case resolution quality, including RCA and follow up on pending issues while maintaining the customer’s template integrity.
• Maintain a thorough understanding of client process and policies.
• Attend daily, weekly review calls and share status updates on the cases assigned and share any topics that need help .
  
  

• Bachelor of Science – Information Technology Or bachelor’s in computer application
• High proficiency in Microsoft Office (Excel, Word) applications
• Good understanding of technical topics: cyber security and networking (antivirus, firewall , patching, wireless, encryption, access control, cloud computing, data privacy etc. windows and Linux Oracle database
• Excellent organizational and communication skills (both oral and written)
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Effective information search and analyzing / understanding skills
  
  

• System Administration Skills with Basic Networking experience.
• Previous experience in a technical service role chat/email/voice/IT related ticket support preferably in 24x7 environments with rotating shifts
• Basic Knowledge of Network troubleshooting Routers Switches and Operating systems
• Basic understanding of data privacy regulations such as GDPR and HIPAA.