Associate – Non-Voice_

About this role

Job Title - Associate

Reporting to - Manager 

Shift - (There can be fortnightly/ monthly call between 06:30am-2pm IST) 

Position summary

The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.

Roles and responsibilityles and Responsibilities

 Understand the basic professional standards and established procedures, policies before taking action and making decisions.

 Processing claims, as per the process guidelines.

 Adhering to the service level and understanding Quality & Auditing parameters.

 Assume responsibility for work and coordinating efforts.

 Meeting assigned productivity goals.

 Adhere to attendance and punctuality norms.

 Acquiring knowledge & skills of related areas of the process.

 Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Education and experience

 Graduates

 Fresher/0 – 12 Months Desired skills and abilities

 Knowledge on US health care

 Good Oral and Written Communication Skill in English

 Good Typing Skills & Basic computer Navigation Skills