Assoc. Director - Projects

About this role

• Improve customer satisfaction through engagement and delivery quality.
• Identify and initiate customer value add projects.
• Establish and retain high levels of client engagement and relationship.
• Identify scope for business growth.
  
  

• Responsible for project team deliverables.
• Ensure audit observations are addressed timely.
• Drive a culture of.
• ? proactive risk identification within the process.
• ? accountability within the team members.
• Drive.
• ? process excellence within the team.
• ? innovation initiatives within the team.
• ? Drive operational rigor and continuous improvement culture within the area.
• Identify hi potential resources and chart career path/growth for the HiPot resources.
  
  

• Provide guidance and mentorship to team.
• Facilitate crossfunctional interaction between teams.
• Conduct 101 with direct reports and performance appraisals Identification of training needs/training plan/records.
• Manage attrition through skip level meetings, planning interventions, engagement calendars.
• Succession Planning for the key posts.
• Deliver communication received from senior management to the team members though town halls, team meetings.
• Participate in organizational initiatives such as recruitment drives, training programs etc.
  
  

• Speaking English
• MS Excel
• MS Office