GenpactEmployer profile

Assistant Vice President, Sales and Commercial Transformation-COR027005

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 14 May 34

About this role

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We are harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we are calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Assistant Vice President, Sales and Commercial Transformation

In this role, [The AVP, Customer Success - Sales and Commercial Transformation will be tasked with transforming the Customer Service organizations of customers across Consumer Products, Healthcare and Hi-Tech verticals. The role involves leading client discussions by demonstrating Order Management and Customer Service domain knowledge, driving process and target operating model assessments, identifying and delivering digital solutions supported by a strong business case. This role will work closely with Data, Analytics and Digital teams while partnering with external partners]

Responsibilities

Participate and lead client discussions, demonstrating Order Management and Customer Service capabilities and credentials
Lead current state process and operating model assessments, work on RFPs (Request for Proposal), business proposals and create Statement of Work on new business deals and engagements
Spearhead the domain and digital transformation assessments by bring alongside the digital, data and analytics teams to work on projects and deliver clear business outcomes to customers
Ability to discuss emerging innovative solutions and identify new opportunities and offerings in the customer success area and influence Genpact Sales leaders to take to customers
Educate and drive conversation on new offerings and solutions with Genpact Sales / Client Partners and Operating Leaders and identify proactive opportunities
Design and develop playbooks, whitepapers on new offerings, socialize and communicate with effectiveness to Internal teams and stakeholders
Build client relationships and establish self as a trusted advisor to customers driving exceptional business outcomes for customers and repeat business for Genpact
Hone and refine the Customer success service offerings; stay abreast of the latest developments and themes and continually upskill and train the consulting teams so they remain on the bleeding edge
Drive a high-performance culture, with clear accountabilities, support, challenge, and focus
Must have strong domain experience in Order Management (OM), Customer service (CS) at process and sub process value stream like Quotes, Contracts, Order Entry, Order Management, Order fulfilment & Returns (preferred knowledge in this area) for LS / Hi-Tech/CPG
Experience of working with Order Management, Customer Service, Sales Admin and Commercial /Contract mgmt. operation teams in, understanding challenges, objectives and working through issues
Ability to lead and drive consulting and digital transformation projects
Ability to identify process gaps and run analysis, critical eye to identify areas for improvement, and recommend transformation solutions
Ability to create, develop and enhance OM/ CS capabilities and take to market
Ability to lead discussions with sales organization and convert deals
Understanding of benchmarking, metrics, target operating models, and the key trends as applicable within Order Management and Customer Service
Strong analytical skills, effective communication skills to liaise with stakeholders
Attention to detail and strategic planning
Ability to work in a matrixed environment
Must be willing to travel as needed

Qualifications we seek in you! Minimum Qualifications

We Are Looking For Highly Motivated Individuals Who Want To Help Us Continue To Develop And Grow a Great Company. Successful Candidates Typically Have

Relevant year of experience including management consulting experience and of relevant industry experience in Consumer Goods, Life Sciences and Hi-Tech verticals
Preferred experience leading both domestic and global profitable growth programs for clients across the following disciplines:

‒ Quote to Cash value chain with an emphasis on Order Management

‒ Customer Service operations and transformation

‒ Customer and distributor segmentation

Preferred Qualifications/ Skills

‒ Portfolio strategy and implementation

‒ Sales force effectiveness

‒ Business and operating model design

‒ Digital transformation working with internal and external partners

Bachelor’s degree in business, economics, finance, marketing, engineering or similar discipline and an MBA (Master of Business Administration) or other advanced degree from a top-tier school
A proven record of delivering/managing successful strategic and operational consulting engagements related to customer experience and cost take out
A history of developing and sustaining client relationships
Experience / exposure to related areas like Commercial Operations, Sales Operations and Supply Chain
Prior experience in selling and delivering complex transformation projects
A demonstrated ability and desire to lead engagement teams and develop professional personnel
The ability to generate new knowledge capital which can be used to expand skills and facilitate new client engagements

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Assistant Vice President

Primary Location

India-Noida

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Nov 7, 2023, 10:33:54 AM

Unposting Date

Ongoing

Master Skills List

Domain

Job Category

Full Time

Skills

Project Management Other and Information Technology