GenpactEmployer profile

assistant manager reporting-HMS051995

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Feb 34

About this role

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role Assistant Manager – Reporting Analyst

Responsibilities

Building/Amend/Update reports using SQL, VBA and Tableau solutions
Understand contact center environment and provide required commentary on the periodic executive reports
Support other Adhoc business requests as required
Regular daily/ weekly/ monthly/ quarterly reporting
Process documentation
Regular client governance
Work in US shifts

Qualifications We Seek In You

B.Tech, MCA or M.Com Post Graduate

Preferred Skill Set

Proficient in MS Excel/ Access, VBA, SQL & Tableau
Good understanding of designing SQL queries and query optimization/ automation
Excellent understanding of Tableau
Good exposure to contact center reporting background
Knowledge of contact center tools like IEX, Incontact, Broadsoft, etc.
Excellent Interpersonal skills and Analytical reasoning ability.
Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Assistant Manager

Primary Location

India-Jaipur

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 28, 2024, 7:21:08 AM

Unposting Date

Sep 27, 2024, 1:29:00 PM

Master Skills List

Operations

Job Category

Full Time

Skills

Production