Assistant Manager - P&C Claims-INS025064

About this role

• Process and people leader with direct independent client relation and client handling
• Leadership experience of managing a team size of 15-25+, ability to work in an environment of multiple priorities and conflicting deadlines
• Manage FTE’s, SME levels based on budget requirements & directions provided by Leadership team
• Accomplishment in process optimization, operation management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning and change management
• Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/efficiency
• Good knowledge of P&C Insurance Claims, with team leading and client handling experience
• Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders
• Leading weekly/monthly/quarterly discussions on operations with international client stakeholders
• Ability to function effectively in a team environment exercising good judgment
• Provide quality control for all types of policies and endorsements generated by the business unit.
• Ensure that turnaround time and quality of documents meets Company service standards
• Manage own work in process and support team efforts to ensure that individual, team and office goals are met of performing quality audits
• Understanding of risks faced by the function and the controls in place to manage and mitigate
• Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
• Approving hiring and redeployment requests within his/her group
• Queue Management – Effectively managing and monitoring queue
• Sharing RCA on escalations received followed with good problem solving skills & attention to detail.
• Should have wing to wing knowledge of the FNOL, SNOL, Payments closings and other claims related activities
• Support Knowledge transfer at the time of process transition from the business site
• Innovate ideas to error proof the process & reduce manual interventions
• Conduct and participate in knowledge transfer sessions for new joiners in the team
  
  

• Any Graduate / Post Graduate
• Relevant team leading experience in Claims P&C Insurance industry
• Communication skills for client handling– Good Written and spoken Communication Skills
  
  

• MIS skillset - Good knowledge of MS Office specifically MS Excel & Word
• Preferred Certification: AINS, IIA, CIP, CPCU
• Preferred Candidate with Green Belt certification
• Preferred Candidate with onsite transition experience.