DeloitteEmployer profile

Assistant Manager - CMG- Business Enablement & PMO

Location not specified · 6–8 yrs

Experience: 6–8 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 15 Jul 14

About this role

Summary

Position Summary

Business Enablement & PMO Assistant Manager – Center of Account Excellence (CoAE) Professional – Navigate Support & On/Offboarding Delivery Center (ODC)

We are looking for a candidate who can partner effectively with the CoAE business leaders to enable decision-making and provide analysis and reports to support effective management of the business. Specifically, we would like to invite applications from candidates with experience leading business operations, analyzing data, optimizing business processes, and presenting information that is executive-ready.

The team

Center of Account Excellence (CoAE) professionals assist client leaders in strengthening how we serve our most important clients. CoAE professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients. Navigate is the US Member Firm system of record for managing the account on/offboarding processes at US-headquartered ACP clients. A Salesforce-based platform, navigate is a user-centric and customizable solution that will reimagine account on/offboarding by serving as a one-stop-shop for practitioners to complete all essential requirements. The ODC team will be part of the larger Center of Account Excellence (CoAE), within Client Excellence.

Work you’ll do

The ideal candidate will be business savvy, results-oriented, analytical, highly organized, and attentive to detail. The candidate is expected to partner closely with business leaders based both in India and the US, enabling effective business operations and business decision-making. Key responsibilities include but are not limited to:

Business Enablement

Serve as a business partner to CoAE leadership team, anticipating reports and analysis needs and providing information in a timely manner
Attend key leadership meetings and drive operational meetings as the Business Operations leader for the team
Bring ideas around latest tools, technologies, leading practices to the business leaders to create greater insights and improve efficiencies
Work with stakeholders to define success metrics, establish benefits tracking processes, develop and manage KPIs
Liaise across the CoAE team to navigate processes and connection with appropriate subject matter experts across the business
Demonstrate and apply strong knowledge of management frameworks
Promote best practice and knowledge shares among US and India team members

Operations and Reporting

Create and maintain leadership reports such as utilization, compliance, budget, headcount, and others
Maintain dashboards/reports to meet the business needs of various CoAE leaders
Generate/review periodic and ad-hoc reports that are executive ready and as requested by leadership
Drive operational improvement as necessary to the business through process enhancements
Review various reports related to CoAE business and maintain CoAE distribution lists
Track, collect, synthesize, and analyze data and supports insights and recommendations
Manage communication channels and logistics for the CoAE events like All Hands Meetings, etc.
Ensure team is compliant to standards as per firm/team processes & practices

Key Skills

Analytical, building presentations, including logical structuring and storytelling, advanced knowledge of Excel and PowerPoint
Excellent verbal and written communication skills; ability to partner with executives and create “executive ready” information
Ability to manage operational performance and reporting cycles (including the oversight of KPIs, opportunity pipeline, and impact tracking)
Demonstrated capabilities to understand business leaders and provide timely insights and analysis that supports decision-making
Proactiveness and ability to provide business insights from data
Self-motivated and strong team player; experience working in virtual teams and with other cultures, preferably with US leaders
Ability to take initiative and interact with executives and other firm leaders
Nimble and agile approach to work with a focus on value delivered and outcomes
Knowledge of creating and maintaining MS teams and SharePoint site will be a plus
Experience in project management/PMO (including workplan development and maintenance)
Excellent relationship building skills
Exceptional attention to detail, responsiveness, and strong track record of executing high-impact initiatives
Strong problem solving and analytical skills
Ability to work in highly matrixed organizations

Qualification And Experience Required

An MBA or any postgraduate degree
Experience of 6-8 years in consulting, strategy & operations, and program management domain preferred
Work Location and Timings: Hyderabad; 2PM – 11PM or 11AM – 8PM (IST), based on business requirement

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 168284

Skills

Business Development and Sales