GenpactEmployer profile

Assistant Manager - Chatbot Conversation Designer & GenAI-COR028201

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Sept 33

About this role

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Assistant Manager -Chatbot Conversation Designer & GenAI

In this role you will be responsible for collaborating with cross functional teams to drive People Function’s digital transformation journey globally and will be focused on our Conversational Artificial Intelligence product (Chatbot) powered by Kore.ai. Knowledge of Software Development Lifecycle methodologies and market trends pertaining to Chatbot and overall industry to provide new upcoming use cases. Understanding of business requirement/queries and should be able to design, test and deploy the solution via the Chabot independently based on the driving factors such as user experience, user queries, IT critical processes / non-functional requirements and functional requirements. Develop detailed documentation.

Design the overall Chatbot use case for different IT scenarios by leveraging capabilities of Bot Platforms to support IT in the best possible way.

Responsibilities

Chatbot Conversation Designing, Chatbot Operations / Management in Kore.ai pertaining to different business functions.
Design the conversation flow, dialog structure, intents, entities, and utterances using Kore.AI.
Test use cases for accuracy, performance, scalability, and security using Kore.AI’s automated testing and debugging tools.
Deploy use cases on various voice and digital channels using Kore.AI’s omnichannel platform.
Enhance use cases with continuous learning, feedback and analytics using Kore.AI’s conversation insights dashboard.
Troubleshoot and resolve any issues or bugs related to use cases.
Collaborate with other developers, business analysts, project managers and stakeholders to deliver high-quality conversational AI solutions.
Set up process, services, and tools around Chatbot Creation & Testing
Corpus/QnAs Creation with knowledge of Natural Language Understanding.
Be the point of contact for assigned functional teams to make sure their content is up-to date and relevant on the Chat Bot by analyzing reports and gathering feedback (primary and secondary)
Analyze and understand business requirement/queries and design, test and deploy the solution via the Chabot (Kore.ai), periodically collaborating with global teams.
Identifying business needs that may be resolved via digital intervention or can be automated.
Working on updating of the corpus of Database of answers for conversational AI chatbot based on user feedback.
Continuously reviewing and identifying areas of improvement for successful responses of chatbot based on user feedback.
Publishing reports on the various aspects of chatbot
Identify GenAI Project and implement it at organizational level.

Qualifications we seek in you!

Minimum Qualifications/skills

Hands on experience of Kore.ai platform including Regular Expressions, JSON, handling entities, intents, dialog, context variables, custom scripts etc.
Experience in implementing Out of the Box features as well as GenAI features of Kore.ai platform.
Experience in integrating Kore.ai application with various platforms.
Knowledge of Software Development Lifecycle Methodologies.
Should have basic knowledge of AI, Chabot, other cognitive tools, and market trend of AI.
Should be excellent in excel, PowerPoint and other office tools.
Should have technical inclination to new technologies, especially GenAI.
B.E/B.Tech. /MCA Degree - Preferred in IT stream
Customer-service oriented with a problem-solving attitude.
Excellent written, verbal and communications and coordination skills
Should be able to deliver on Tight timelines and Demonstrate success & achievement orientation.
Exceptionally high motivational levels and needs to be a self-starter.

Preferred Qualifications/ Skills

Good-to-Have: Hands on experience of any other bot platforms like IBM Watson, Google Dialogflow, Amazon Alexa, Google Home, Microsoft LUIS etc.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Assistant Manager

Primary Location

India-Gurugram

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Mar 28, 2024, 4:11:30 AM

Unposting Date

Ongoing

Master Skills List

Corporate

Job Category

Full Time

Skills

General Business