Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : ControlM Administration
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : Graduate
Summary: As an Application Tech Support Practitioner for Control Management, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions based on deep product knowledge, and utilizing exceptional communication skills to keep world-class systems running. Roles & Responsibilities:
Responsible to carry out ESP agent installation / troubleshooting on Mainframe and midrange instances.
Responsible for operating with Architects, Operations Team, and stakeholders for the Patch implementation.
Work on the Batch Operations, Scheduling, and tool administration on Midrange and mainframe servers
CA ESP know-how is needed to control the ESP device and offer the platform guide.
Access provisioning to ESP
Implement the ESP Platform fixes furnished through Vendor.
Identify and check out ability and overall performance associated issues.
Implement/proposed alternate that may probably lessen costing or enhance overall performance.
Perform root purpose evaluation to the diagnosed hassle information and become aware of everlasting decision to save you incident recurrence.
Work on Incident control, managing P1/P2/P3/P4 outages and issues. - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Utilize exceptional communication skills to keep world-class systems running smoothly. - Collaborate with cross-functional teams to ensure the timely resolution of client issues. - Stay updated with the latest advancements in ControlM Administration and related technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration. - Good To Have Skills: Experience with related technologies. - Strong understanding of system or application support. - Experience in collaborating with cross-functional teams. - Solid grasp of communication skills. Additional Information: - The candidate should have a minimum of 4-6 years of experience in ControlM Administration.
Graduate
Skills
Information Technology
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Application Tech Support PractitionerNot disclosed
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