Accenture in IndiaEmployer profile
Application Tech Support Practitioner
Location not specified · 6–8 yrs
Experience- 6–8 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Oct 8
About this role
Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : Graduate
Summary: As an Application Tech Support Practitioner, you will be responsible for providing critical incident management support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide critical incident management support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. - Utilize exceptional communication skills to keep our world-class systems running. - Act as the ongoing interface between the client and the system or application. - Interpret and design resolutions based on deep product knowledge. Professional & Technical Skills: - Must To Have Skills: Strong experience in critical incident management. - Good To Have Skills: Experience in software/application/cloud tech support. - Excellent communication skills. - Ability to accurately define client issues. - Deep product knowledge. - Ability to interpret and design resolutions based on deep product knowledge. Additional Information: - The candidate should have a minimum of 6-8 years of experience in critical incident management.
Graduate