Accenture in IndiaEmployer profile
Application Tech Support Practitioner
Location not specified · 4–6 yrs
Experience- 4–6 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Oct 8
About this role
Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Incident Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : Graduate ITIL certified
Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Utilize exceptional communication skills to keep world-class systems running smoothly. - Collaborate with cross-functional teams to ensure the timely resolution of client issues. Professional & Technical Skills: - Must To Have Skills: Strong experience in Incident Management. - Good To Have Skills: Experience in ITIL processes and ServiceNow. - Solid understanding of system and application architecture. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 4-6 years of experience in Incident Management.
Graduate ITIL certified