DeloitteEmployer profile
Analyst - Central Booking Desk - USI LSC - Enabling Areas
Location not specified · 1–3 yrs
Experience- 1–3 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 14 Jul 16
About this role
Position SummaryAnalyst – Leadership Support Centre - Central Booking Desk - Deloitte Support Services India Private Limited
Can you deliver an employee focused service by providing high quality first line advice and guidance on a wide range of CentralBookingDeskrequirementscoveringwholerangeofCentralBookingDeskservicesprovidedtoDeloitteemployees and partners? Our teamoffersyoua particular opportunity to be an integral part of the Leadership Support Centre. The principlefocusofthisgroupisto deliver world class user experience with innovate and high qualityservicedelivery.
We are looking to recruit outstanding individuals to become a pivotal part of our Leadership Support Centre team within Business Support Services. The role will be of interest to those who have a positive attitude, willingness to learn with good organisational skills. Ingenuity, resilience, and integrity, with an ability to use your own initiative to resolve problems quickly will be key to success in this role.
Workyouwill do
AsanAnalyst,youwillbealignedto thefollowing responsibilities:
- Arrangeallroombookingrequirementsusingrelevant software.
- Recordingalladditionalservicerequirementsi.e.cateringandaudiovisual needs.
- Toarrangeallvideoconferencesinusingtherelevant software.
- WorktoSLAsand KPIs.
- Deliver an employee focused approach by providing high quality first line advice and guidance on a wide range of CentralBookingDeskwrittenqueriescoveringthewholerangeofCentralBookingDeskservicesprovidedtoDeloitte employees and partners.
- ResolvequeriesrequiringclarificationofpolicyandproceduresrelationtoCentralBooking Desk.
- AppropriatelyguidemanagementandemployeesthroughtheCentralBookingDeskintranetandcoachthemthrough the process to allow them to answer their queries.
- Recorddetailsofincominggeneralqueriestrackingthroughto closure.
Tobeapartofcentralbookingdeskteam,experience in Hospitality or Events management is required and hands- on with Microsoft Office tools is essential.
WillbecloselyworkingwithUKteamanddeliverservicetoEuroperegion primarily
Experience:1-3yearsPreviousreception/bookingsexperience preferred
Location: Hyderabad
WorkTiming :2p.m. –11 p.m.
The team
This is an opportunity to join a new and dynamic team, critical for the delivery of fast-paced business support to our Senior Director/Associate Partner community in the UK member firm and working out of our Hyderabad office of USI.
Qualificationsandexperience Required:
- The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
- They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
- Enthusiasticandeagertolearnnew technologies.
- Committedtoworkingwiththeirteamtomaintainapositiveteam spirit.
- Goodcommunicatorwithanunderstandingofhospitalityserviceandabilitytoaskeffective questions.
- Abletocommunicateinwritingatalllevels,displayinggoodemail etiquette.
- Excellentcustomerservice skills
- Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
- Seekinformation/ideas/establishrelationshipwithcustomertoassessanyfuture opportunities
- Demonstratesintegrityandacando attitude.
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors,coaches,andchallengingassignments—tohelpacceleratetheircareersalongtheway.Notwopeoplelearninexactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte,we knowthat great people make a great organization.We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizingtheiruniquenessandofferingthemtheflexibilitytomakedailychoicesthatcanhelpthemtobehealthy,centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships withour clients,our people andour communities.We believe thatbusinesshas the power to inspire and transform.We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
About Deloitte
DeloittereferstooneormoreofDeloitteToucheTohmatsuLimited,aUKprivatecompanylimitedbyguarantee(“DTTL”),itsnetworkofmemberfirms, andtheirrelatedentities.DTTLandeachofitsmemberfirmsarelegallyseparateandindependententities.DTTL(alsoreferredtoas“DeloitteGlobal”) does not provide services to clients. In the United States, Deloitte refers to one or more ofthe US member firms of DTTL, their related entities that operateusingthe“Deloitte”name intheUnitedStatesandtheirrespectiveaffiliates.Certainservicesmaynotbeavailabletoattestclientsunderthe rulesandregulationsofpublicaccounting.Please see www.deloitte.com/about tolearnmore aboutourglobalnetworkofmemberfirms.
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 166646