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GMR GroupEmployer profile

AGM Quality & Service Excellence - 9506

Location not specified · 18–20 yrs

Experience
18–20 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
14 May 23

About this role

JOB PURPOSE

Monitor Cargo operations in DIAL to ensure compliance to statutory and regulatory requirements, coordinate with Cargo Terminal Operators (CDCTMIPL & DCSC) and other Stakeholders to resolve operational issues in order to increase the cargo tonnage and improve operational excellence.

Responsible for overseeing and managing the organization's quality assurance and regulatory compliance functions. This role involves developing and implementing quality and compliance policies and procedures, ensuring that they align with industry standards, laws, and regulations and strive to get the certified by International and National Accreditation bodies.

ORGANISATION CHART

GM- Quality & Service Excellence will be reporting to CEO-Cargo.

Key Accountabilities

  • Develop and implement quality assurance and compliance policies and procedures to ensure the organization's products and services meet or exceed industry standards and regulatory requirements.
  • Manage the organization's compliance program, including identifying potential compliance risks and developing strategies to mitigate them.
  • Ensure that all employees are trained and knowledgeable about quality and compliance policies and procedures, and that they are implemented consistently throughout the organization.
  • Conduct regular audits to assess compliance with quality and regulatory requirements and implement corrective actions as needed.
  • Stay up-to-date with changes to industry standards and regulatory requirements, and ensure that the organization is compliant with all applicable laws and regulations.
  • Develop and maintain relationships with regulatory agencies and industry groups to stay informed of industry developments and best practices.
  • Manage a team of quality and compliance professionals, providing leadership, guidance, and support as needed.
  • Collaborate with other departments within the organization to ensure that quality and compliance considerations are integrated into all business processes.


EXTERNAL INTERACTIONS

  • Regulatory agencies and Ministries viz. Ministry of Civil Aviation, Customs for Compliances
  • Governing bodies like IATA, SGS for Compliances and Certifications
  • Airlines/Freight Forwarders/Shippers etc.,


INTERNAL INTERACTIONS

  • Business Heads
  • Department Heads
  • IT Team
  • Operations/Security/Admin/Finance team.


FINANCIAL DIMENSIONS

Other Dimensions

  • Leading a Team of 10 – 12
  • Numerous compliances from Airlines
  • Customs perspectives
  • Continuous Global Audits by More than 20 Cargo Airlines


Education Qualifications

Graduate/Post Graduate

Relevant Experience

18-20 years of relevant experience.

COMPETENCIES

  • Teamwork & Interpersonal influence
  • Stakeholder Focus
  • Planning & Decision Making
  • Execution & Results
  • Networking
  • Personal Effectiveness
  • Social Awareness
  • Strategic Orientation
  • Problem Solving & Analytical Thinking
  • Entrepreneurship
  • Capability Building

Skills

Quality Assurance
AGM Quality & Service Excellence - 9506Not disclosed