WiproEmployer profile
Administrator
Location not specified · 5–8 yrs
Experience- 5–8 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 13 May 28
About this role
JD-B2 / L2 resource 5-8 years’ experience
- CISCO Collaboration CCNA/CCNP Collaboration qualifications or higher preferred.
- Candidate will need to be prepared to be flexible in approach to work content and responsibilities, along with out of hours and on call support.
- Competent in troubleshooting and helping to remediate moderate complexity issues.
- Ideal candidate must a basic understanding of ITIL Incident / SRs and change management practices, working to defined service level agreements.
- It is vital that you can communicate with both business customers and technicians effectively.
- Strong customer service skills.
- Good organization and communication skills.
Required Technical Skills:
- Cisco IP Telephony, Cisco, UCCX.
- Voice:
Must have good conceptual and troubleshooting knowledge about UCCX call flow, IVR scripting, agent logins.
Administration and Troubleshooting -
Voice Protocols - SIP, H323, SCCP
Dial plans, Media resources, SIP URI calling.
Cisco IPT applications - version upgrade
IPT infrastructure architecture, DB replication, DR.
Cisco Jabber, CUAC, SIP endpoints.
Cisco Call Manager Express.
Voice Gateway :H323, CUBE, SIP trunks , T1 ,E1 ,SRST
Dial-peers, DSPs.
Analog Devices.
- Good understanding of Network Data – Basic Switching and Routing. Subnetting, VLAN, DHCP, TFTP, DNS, ACLs and WAN technologies.