Employers are betting big on employee experience that will lead to customer experience. Industry experts believe that EX is beyond CX because of the value they bring to the organization. A thriving organization relies on optimistic CX, which starts with its first customers -- its employees. A customer's experience with an organization is only as good as an employee's experience. Business leaders should know that empathy is key to employee and customer success. Monuranjan Borgohain was a key speaker at the Fireside Chat on Leveraging Technology to Create a Remarkable EX
Technology is at the helm of accessibility, ease of work, and collaboration today. EX is hugely benefited from prudent and effective technology and tools adoption. Find out how to make the most of technology and how to select the right tools to create remarkable EX. Other panelists included: Dr. Sriharsha A Achar- Joint Executive Director & CHRO, Star Health & Allied Insurance, Vivek Gupta, CEO, Edmyst, Rishu Garg, CPO, Zivame Read more..