Job Description:

• Make or Receive inbound calls from the existing clients or prospective clients as per business expectations
• Ensure complete and correct information is transferred to the customer on every call
• Should handle the customers confidently and assertively
• Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT
• Should be fine with rotational week offs as per the process requirement.
• Should be fine with all the shifts as per the company requirement.
• Ensure minimum login hours are met
• Meet the basic process metrics management like Attendance, Sale/Collections/Conversion, talk
• time, break time, Login hrs, Productive Time on a system, ACHT, C-SAT scores, Call quality scores,
• Sales/Collection Score, Product test scores etc. as defined for his level.
• Reporting basic escalation to supervisor.

Knowledge & Skills:

• Should be able to speak professional and correct Hindi/Regional Language
• Clarity of Speech in Hindi/Regional language used
• Limited MTI affecting pronunciation/Understanding
• Process and product awareness
• Industry and domain knowledge
• Customer’s centricity
• Should have basic knowledge of operating computer – start, restart, shut down, different parts
• Basic shortcuts – CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc
• Should have basic typing knowledge.- 20 words per minute.

Education Qualification:

• Minimum HSC (12th) passed + 6 months of relevant calling experience.
• 10th + 2 years Degree /Diploma + 6 months of relevant calling experience.
• Graduates +Fresher’s.
• Exception to experience criteria on point 1 & 2 can be given if the candidate has Excellent.
• communication (spoken English & Hindi) skills.

Working Hours:

• Mon to Sunday ( 6 Day a week) rotational.