Summary:

Working within the framework of established operating procedures and in close cooperation with others, provides the installation, maintenance and troubleshooting of the computer systems, applications and related components.  Focuses on both hardware and software aspects of the operational computer systems.  Monitors computer system performance and security to ensure the business requirements are continuously being met at agreed and acceptable levels of performance, security and availability.

Essesntial duties and Responsibilities:

• Supports, maintains, develops and troubleshoots the operational network computer and telecommunication systems and related hardware and software components.

• Performs hardware and software installations, upgrades and maintenance of network computer systems, components and applications.

• Provides and implements measures to improve the performance, security and/or availability of computer (operating) systems, components and applications.

• Monitors and documents computer (operating) systems, applications and hardware operational statistics (usage, performance, security/access, errors, availability, etc.).

• Assists in developing and enhancing the network computer systems, operating systems, applications and components.

• Works closely with the Network Administrators to monitor, analyze and troubleshoot local area networks and components.

• Ensures business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.

• Installs, configures, troubleshoots and maintains end-user systems and applications.

• Remains up-to-date with the latest relevant technology developments to ensure industry best practices and developments are known and investigated for applicability for the company.

• Participate in projects with other IT departments and/or external vendors.

• Performs other related duties as required.

Job Complexity:

Works on problems of limited scope.  Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Qualifications:

EDUCATION AND/OR EXPERIENCE:

Two years completion from college, university, MCSE Certification or equivalent experience.

CUSTOMER SERVICE:

 Commitment to provide positive customer interactions via a listening, setting expectations, treating customers with respect and providing best in class solutions.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or associates of organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to diagnose problems involving several concrete variables in standardized situations.